FRQUENTLY ASKED QUESTIONS

Where and what are Cristina Ciobanu made from?  

Cristina Ciobanu shoes are designed and handmade in Bucharest, Romania. They are made from 100% leather, including italian leather sole. 

  • Can I place an online order?

Yes, it is still possible to order online. 

Your credit card will be charged only once the order is successfully shipped.

  • Is there a chance to see and probe shoes before buying them?
  • You can see, try on and buy our shoes at our workshop in Bucharest.
  • Contact us at hello@cristina-ciobanu.ro.
  • Can I return my order?

You may return your product within 15 days as indicated in the Shipping and Returns on the website.

  • What is the procedure to buy Cristina Ciobanu shoes?
  • Go to the “shop” tab and you’ll find that it’s easy: just choose the style, size and colour that you would like. Once you have introduced your payment details we will send you a confirmation email with all of the information.
  • The shoes are made only to order. Execution takes approximately 5 -7 working days. From the moment of execution, they are delivered in aprox. 1 working days.
  • How to measure your feet?
    Place a sheet of paper on the floor, touching the wall. Situate your foot with your heel resting against the wall. Mark vertically on the sheet (you can help with a rule) to where the longest finger reaches (which does not have to be the big toe). Measure the resulting distance
  • Can I make an order if I do not live in Romania?
  • Yes, it is possible to make an order if you live in any EU Countries. The process is exactly the same, the only thing that may change is the shipping costs. 
  • The prices include VAT and Shipping costs?
  • All of the prices which appear on the page include VAT and are the final price that you will pay for your Cristina Ciobanu shoes.

Shipping costs depend on the destination:

  • Delivery in Bucharest: 20 Ron
  • Delivery in Romania: 25 Ron
  • European Union: shipping costs are 25 €.
  • How can I use a gift voucher?
  • You just have to select the type of voucher that you would like to give as a gift and once it has been purchased we will contact you with a promotional code for the amount selected which can then be used on-line. If the product is selected on-line and delivery is outside Romania, shipping costs will be added during the buying process (25€ for the European Union).